How to order Jomo Audio CIEMs?
You will need to place an order through our web store, make payment and send your earmold impression to our Singapore lab. If you are in a city where there is a Jomo Audio authorized dealer, please visit them for audition and purchase.
If I order a CIEM, where shall I send my impressions?
You may send us your digital scanned earmold impression file in .STL format, or you may send your earmold impression together with order form to our Singapore lab. You may follow our earmold impression guideline to make a proper earmold impression.
Please ship to:
Attention to: Production
Address: 16 Shaw Rd, #01-04, Singapore 367954
Contact number: +65 8668 0916
We do not accept register post from overseas nor any shipment requires GST (import tax) payment.
What is the current lead time for a pair of CIEMs?
Currently is about 4 to 6 weeks, from reception of payment, earmold impression and order form.
What is the currency of the list price?
Our price is in USD and we do not charge GST nor VAT. There is no tax refund for export.
Is shipping included?
No, it is not. We use DHL to ship valuable items and use Singpost to send less valuable accessories. Shipping cost is charged when you check out from our online store.
To which countries do you ship?
We ship to any country that our logistic partner can reach. For certain countries/region that we work with a local distributor or deals, we suggest customer to approach them first. You can find the list of dealers in the Where to buy page.
How do you ship?
We use DHL mainly for valuable items and SingPost (registered post with tracking number) for less valuable items.
Is Earmold Impression included in the list price?
No, it is not included. You can get it from your local audiologist. For Singapore local customers, you are welcome to drop by our office to make your earmold impression.
Can you give me an update on my orders?
We have a very tight schedule for production, therefore, update during production will not be provided. We will only provide an update if: - an order has wrong or information what we may misunderstand on order form.
- an earmold impression is not up to our standard for CIEM production.
- any other.
How can I pay?
We accept credit card payment via Paypal. You do not need to have a Paypal account to make payment. For Singapore local customer, we accept PayNow or cash payment.
Can you send me a photo when my CIEM is finished?
If you ask, we'd love to send you a photo or two if they are not packed yet.
My country is not listed with dealer, how should I order?
You can place your order on our website. Or you can send an email to us at email@example.com. We will help you with your order and process payment.
What if I need a refit for my CIEMs?
We offer 30 days free refit from the date stated on the invoice.
Refit thereafter is $50 per refit, plus the return shipping cost.
Will you keep my earmold impression?
We do. We will keep your physical earmold impression and we will also have your earmold impression scanned on file. Feel free to ask us for your earmold impression 3D files. We will send them to you in .STL format.
If you want us to return your earmold impression, please send us an email before we send the final product to you.
Human ears are constantly growing throughout your life, so we will need you to make a new pair of earmold impression every few years to make sure you have the best fitting.
What if I want to make a change to my order after confirmation?
We do not encourage the customer to change a confirmed order, this may cause misunderstand and leads to a wrong build. However, if you have strong urge to change the artwork, die die must change one, we will do whatever change you want.
You will be charged an additional $100 for change of a confirmed order. Please contact us via firstname.lastname@example.org for any changes.
I have other questions and is not here!
Please send all of your questions to email@example.com. We'd love to hear from you about anything.
What is the Lifetime Warranty*?
At Jomo Audio, we build IEMs that will last. And we are confident about it. We thrive to offer our customer the best product and service they can get. All of our CIEMs are covered by Lifetime Warranty*. As long as the IEMs are in production, it will be covered by us.
Lifetime Warranty means product lifetime. Once a product reaches its end of life or being discontinued, warranty will no longer be available. Customer who ordered CIEM within 6 months before the end of life will be entitled for another 12 months of warranty. Proof of purchase must be provided for any warranty claim.
Paid service will be available for any of our IEMs as long as we are in business unless spare parts are no long available to us or we are out of stock.
Cable and accessories are covered by 6 months warranty.
Unable to find satisfactory answers?
Drop us a email if you do not find what you want to know from the FAQs above.