You will need to place an order through our web store, make payment and send your earmold impression to our Singapore lab. 

If you are in a city where there is a Jomo Audio authorized dealer, please visit them for audition and purchase. 

Currently is about 2 to 4 weeks, from reception of payment, earmold impression and order form. 

No, it is not included. You can get it from your local audiologist. For Singapore local customers, you are welcome to drop by our office to make your earmold impression. 

No, it is not. We use DHL to ship valuable items and use Singpost to send less valuable accessories. Shipping cost is charged when you check out from our online store.