Terms and Condition

Ordering from Jomo Audio Directly 

Singapore Local Customer: Please order your Jomo Audio IEM from our local channels. 
Overseas Customer: You may order from Jomo Audio directly if there is no Jomo Audio dealers in your country. Please find your local dealer in our list of partner. 

 

Jomo Audio Warranty 

All Jomo Audio IEM is automatically covered by limited warranty for the first year from the date of delivery. Subsequent years of warranty for IEM only can be purchased at 15% of the total IEM value. Please send an email to info@jomoaudio.com for enquiry for the warranty extension. 

Jomo Audio Limit Warranty covers:
This Limited Warranty covers Jomo Audio in ear monitor only, against manufacturing defects in materials and workmanship in your products. This Warranty is non-transferable. 

Jomo Audio Limit Warranty DOES NOT cover:

1, Any loss, theft, or any defects attributable to damage beyond the reasonable control of Jomo Audio.

2. Any human error caused damage due to abuse, misuse, misapplication, or modifications done by anyone other than Jomo Audio.

3. Normal ware and tear and degradation of the IEM, the stock cable and the carrying waterproof case. 

4. Product ordered through unauthorized dealer

5. Product with missing warranty card and missing or altered SN number

6. Shipment for returning to us and back to you. 

7. Cracked, damaged, loosen two pins socket caused by third party cable plug, human error, abuse, misuse, misapplication, or modifications. 

8. Wax clog, moisture issue related damage to acoustic filter and drivers. 

Refit:

All Jomo Audio custom IEM are automatically entitled for 30 days free refit service from the date of delivery. Customs are encouraged to contact Jomo Audio authorised dealers immediately when they felt the IEM does not fit their ear perfectly. Refit after 30 days free period will be charged at 10% of the IEM cost and capped at $100 per refit.

Jomo Audio Refit DOES NOT cover:

1, Any loss, theft, or any defects attributable to damage beyond the reasonable control of Jomo Audio.

2. Any human error caused damage due to abuse, misuse, misapplication, or modifications done by anyone other than Jomo Audio.

3. Normal ware and tear and degradation of the IEM, the stock cable and the carrying waterproof case. 

4. Product ordered through unauthorized dealer

5. Product with missing warranty card and missing or altered SN number

6. Shipment for returning to us and back to you. 

What to do when you need a repair? 

In the event of repair service is needed, send an email to info@jomoaudio.com with your name, contact number, IEM purchased date, model and SN number to us. We will issue you an RMA number in the next 24 hours with the instruction to ship the product back to us. 

When you receive the RMA number from us, you shall: 

1. Send the product in its original form and package with RMA number clearly displayed on the packing material.

2. Prepare shipping charges and insurance if needed. 

Jomo Audio is NOT responsible for any loss, theft and damage to your IEM and its packaging caused by the shipping.